Support

This section provides solutions to common issues encountered when setting up and running the WMX R2 application.

The Troubleshooting guide covers the most frequent problems organized by category: WMX device creation failures, EtherCAT network scan issues, communication startup errors, joint state problems, servo alarm codes, trajectory execution failures, gripper control issues, missing ROS2 nodes, and build errors. Each problem includes symptoms, likely causes, and step-by-step solutions.

Note

Unexpected motion on a physical robot: wrong direction, wrong distance, wrong joint, or a constant offset is almost always a robot-parameter problem rather than a software fault. Start at Robot Parameter Configuration and Validation, and see Hardware Compatibility and Validation for what has been validated on your robot and what has not.

For additional help, contact your MOVENSYS representative or visit movensys.com.

Documentation issues: to report an error or a gap in this documentation, open an issue on GitHub Issues.

• Troubleshooting
  • Robot Moves in the Wrong Direction
  • Robot Moves the Wrong Distance
  • Wrong Joint Moves
  • All Joints Offset by a Constant
  • Device Creation Failures
  • EtherCAT Scan Failures
  • Communication Start Failures
  • Joint States All Zero
  • Servo Alarm Errors
  • Trajectory Execution Failures
  • Gripper Not Responding
  • Nodes Not Found
  • Build Errors
  • Getting Help